Domain and Process Expertise
Years of association with Fortune 500 corporations across domains gives KAIZEN a thorough understanding of the functioning of businesses. This knowledge allows us to improve and reengineer our client's processes as we migrate them.
KAIZEN offers BPO services from it’s delivery centers in NJ/NH in USA & Hyderbad in India . We provide our clients with the flexibility of choosing to operate from onshore and offshore.
Commitment to Quality
Our quality philosophy focuses on Kaizen…..Continuous Improvement, having adopted the rigorous quality process with Kaizen. Our quality approach focuses on constant measurements and continuous improvement and results in process/productivity improvements while promoting a total quality culture Kaizen derives its strong maturity in execution through its focus on maintaining the highest quality standards across the organization. We achieve it through an adoption of best practices, established models and methodologies and an uncompromising approach to ensuring excellence in delivery.
Kaizen has inherited a strong Quality orientation, and we have a formal quality program in process of getting appropriate certifications. We practice the principles of Quality models to ensure processes are delivered on time & every time. We also have well-established processes in place to regularly obtain feedback from our clients and their end customers. This is another critical element, which helps us measure and continuously improve our stated quality standards.
People Focus & Access to World Class Talent
KAIZEN was rated Best Employer by none other than our own employees, year after year. Our progressive HR practices help us attract, excite and retain the best talent. This is why KAIZEN BPO has high employee retention rate in the industry. This ensures a stable manpower resource for our client's projects.
We firmly believe that hiring the best talent and robust people practices are key to creating "customer delight" and providing "best-in-class" services. Each candidate hired at Kaizen Technologies goes through a rigorous selection process to ensure that the right skill set is matched with the right client requirement. Our satisfied employees translate into higher productivity, higher efficiency and job performance. This also means lower turnover of staff supporting the client and lower learning curves for client processes. This coupled with our superb training provide a global work force.
Time-tested, proven systems and processes ensure critical cost savings. Our mature global delivery model has reduced costs substantially for our clients. With state-of-the-art communication facilities and infrastructure, our offshore centers function as virtual extensions of your offices providing 24 x 7 support and huge cost advantages.